Return & Refund

Because our products are printed with your unique branding, we are unable to accept returns or exchanges on completed orders unless:

• The product is defective (e.g., structural damage, print defect not caused by shipping).
• There was an error on our part (e.g., wrong product shipped, incorrect artwork printed).

We strongly encourage you to review your digital proof carefully before approving production. Once production begins on an approved proof, the order cannot be changed or cancelled.

If you receive a defective product or an order that does not match what was approved:

• Contact us at hello@buyserventa.com within 7 days of delivery.
• Include your order number, description of the issue, and photos of the affected products.
• We will review your claim and respond within 2 business days.
• If the defect or error is confirmed, we will offer a replacement order or a full refund, at our discretion and in agreement with you.

• Orders can be cancelled before artwork is approved and production begins — at no charge.
• Once production has started, cancellations are not accepted, as materials and production time have been committed.
• To cancel a pending order, contact us immediately at hello@buyserventa.com.

• Approved refunds are processed within 5–10 business days of confirmation.
• Refunds are returned to the original payment method.
• Shipping costs paid on the original order are non-refundable unless the return is due to our error.

• Orders cancelled after production has begun.
• Orders where the defect was caused by low-resolution artwork submitted by the customer.
• Orders where the customer approved a proof containing an error (e.g., typo in logo file, incorrect color from submitted artwork).
• Orders reported more than 7 days after confirmed delivery without prior written approval from Serventa.