FAQ

The minimum order is 2 boxes for all products. The number of units per box varies depending on the product — for example, cups come in boxes of 500 or 1,000 units depending on size, while bags, pizza boxes, and other products may come in boxes of 250 units. Each product page lists the exact units per box so you know what you're getting before you order.

Yes. You can include multiple products in a single order. Volume discounts apply per product line. Contact us if you'd like to discuss bundled pricing across multiple items.

Our available products are listed on the website. If you're looking for something specific that you don't see, reach out — we may be able to source or produce it. We're always expanding our catalog.

Absolutely. Send us a message at hello@buyserventa.com with the product you're interested in, the quantity, and any branding requirements. We'll get back to you with a quote within 1 business day.

Most of our products support custom logo printing or branding. Product pages indicate whether custom printing is available. If you're unsure, contact us before ordering.

After your order is confirmed, we'll send you instructions to submit your artwork. For best results, provide high-resolution files (300 DPI or higher). We accept JPEG and PNG formats; vector files (AI, EPS, PDF) are also welcome when available.

Yes. We send a digital proof for your review and approval before production begins. We will not start production until you have signed off on the artwork.

We offer in-house design services. Send your logo, brand colors, and any ideas you have to hello@buyserventa.com and our design team will take it from there. Design requests are handled by email and turnaround time depends on complexity — we'll confirm the timeline when you reach out.

No. Custom printing is included in the price per unit. What you see is the all-in price — no hidden fees.

Most products are priced on a tiered structure — the more you order, the lower your cost per unit. Pricing tiers are shown on each product page. If you're planning a large or recurring order, contact us to discuss custom pricing.

No. The listed price per unit or per box is the all-in price. No setup fees, no surprise charges at checkout.

Yes. We work with businesses that have recurring needs and are open to negotiating pricing for volume commitments. Reach out to hello@buyserventa.com to start that conversation.

On average, production and delivery takes approximately 2 weeks from the date your artwork is approved. Timelines may vary depending on order volume and product type. We recommend reaching out in advance if you have a specific event or deadline date.

Shipping is charged separately and depends on the quantity ordered and the delivery destination. Once your order is confirmed, we will provide an exact shipping quote before production begins so there are no surprises.

Yes. We ship to all 48 contiguous U.S. states. All shipments include tracking. You'll receive your tracking number once your order has shipped.

If your order arrives damaged or with a defect caused by us, contact us within 7 days of delivery at hello@buyserventa.com with your order number and photos. We'll resolve it promptly.

Absolutely. If you don't see what you need, send us an email at hello@buyserventa.com describing the product and quantity you're looking for. We'll review it and send you a quote. We work with a wide range of products beyond what's currently published on the site.

Because most of our products are custom-produced with your branding, we are generally unable to accept returns on completed orders unless there is a defect or an error on our part. See our full Returns & Refund Policy for details.

If we made an error, we'll replace or refund your order at no cost to you. Contact us within 7 days of receiving your shipment with photos and your order details.