Privacy policy

Serventa LLC ("Serventa," "we," "us," or "our") operates the website serventa. We are a custom-branded packaging company based in Miami, Florida, USA. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.

When you visit our website, we may automatically collect:

• Device information (browser type, IP address, operating system, time zone)
• Pages visited and time spent on the site
• Referring URLs and search terms that brought you to our site
• Cookie data (see Cookies section below)

When you contact us or place an order, we collect:

• Name and company name
• Email address and phone number
• Billing and shipping address
• Order details (product type, quantity, artwork files)
• Payment information (processed securely through our payment provider — Serventa does not store card numbers)

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order status, proofs, and delivery
• Respond to inquiries and provide customer support
• Send order-related emails and invoices
• Improve our website and service experience
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Our website uses cookies to improve your browsing experience. Cookies are small data files placed on your device that help us understand how visitors use our site. You can disable cookies in your browser settings at any time. Note that disabling cookies may affect some functionality of the site.

We may use trusted third-party tools to help operate our business, including payment processors, email service providers, and analytics platforms. These third parties are only given access to the information necessary to perform their specific function and are required to protect your information.

We retain your order and contact information for as long as necessary to fulfill your order, maintain business records, and comply with applicable law. You may request deletion of your personal data by contacting us at hello@buyserventa.com.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of certain communications

To exercise any of these rights, contact us at hello@buyserventa.com.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from individuals under the age of 13.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.